Return & Refund Policy

Warranty & Support 

All Hit N Move items are covered by a 30-day factory warranty.

If something doesn’t feel right, we’re here to help.
Simply submit a support ticket with:

• Clear photos

• A short video (if applicable)

Our team will review and guide you with the best solution.

 

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How to Start a Return or Claim

To request a return, exchange, or product review, please submit a ticket via:
👉 Customer Help Desk

This step ensures your request is properly reviewed and approved before any action is taken.

Please do not send items back without authorization, as unauthorized returns will be refused.

 

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Product Evaluation & Handmade Variations

All Hit N Move products are handmade using real materials.

Because of this, natural characteristics such as:

• Leather creases

• Grain variation

• Minor surface inconsistencies

are normal and not defects.

If you’re unsure, send us a quick video or photos—our team will review and clarify. Many concerns turn out to be normal material behavior, and we’re happy to walk you through it.

 

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SUVARI Model (Important)

SUVARI gloves use 100% horse hair, designed to recreate the traditional feel of classic fight gloves.

• Initial uneven padding is normal

• The padding will settle and conform with use

This construction is intentional and part of how the glove performs.
If anything feels off, send it through—we’ll take a look.

 

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Return Policy

Returns are accepted within 7 days of delivery.

To qualify, items must be:

• Unused

• In original condition

• In original packaging

Meeting these conditions does not guarantee approval.

We recommend checking your items soon after delivery so we can assist within this timeframe if needed.

 

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Return Approval

All returns and exchanges require:

• A submitted support ticket

• A clear reason

• Approval from our team before the item is sent back

Approval is not automatic. We reserve the right to approve or deny any return or exchange request at our discretion, including requests for items that are unused and submitted within the 7-day period.

Items will not be accepted if they show signs of use beyond a reasonable trial.

 

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Restocking Fees

Returns — 12% Fee

Covers:

• Inspection to confirm unused condition

• Repackaging and relabeling

Exchanges — 12% Fee

• We cover inspection and repackaging

• The fee applies to cover shipping the replacement item back to you

This applies to all approved returns and exchanges, including items that are unused and within 7 days.

In some cases, this fee may be waived at our discretion.

 

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Shipping Responsibility

• Return shipping is the responsibility of the customer

• We do not provide prepaid return labels

• Returns must be authorized before being sent

If a return is not approved after inspection, the item will be shipped back at the customer’s expense.

 

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Inspection & Refund Decisions

All returned items are inspected once received.

• If approved: refund issued to the original payment method, minus applicable fees

• If not approved: the item will be returned to you at your cost

All decisions are based on inspection of the returned item.

 

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International Refused Shipments

A shipment is considered refused if it is:

• Declined at delivery

• Not accepted from the carrier (e.g., DHL or FedEx)

• Left unclaimed and returned

If this occurs without an approved support ticket before delivery, the shipment will be treated as an unauthorized international return.

In these cases:

• The package is returned to us by the carrier

• Return shipping, duties, and handling costs are incurred

A minimum $120 USD fee will be deducted from any eligible refund to recover these costs.

 

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Customer Protection

If there’s any issue with your order, contacting us before delivery allows us to assist quickly and avoid unnecessary costs.

If a genuine issue is confirmed (such as a defect or shipping error), we will work with you to resolve it appropriately.