Our return policy covers 7 days from the day of delivery of the product. After 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition, and in the original packaging.
Restocking Fee & Return Conditions
- 12% restocking fee applies to all returns. However Management may, at its sole discretion, waive this fee on a case-by-case basis, but this is not promised or guaranteed.
- For equal exchanges (same product, different size or variation), NO restocking fee will apply.
This policy was established to prevent misuse of our products for short-term contests or events with the intent to return afterward.
⚠️ If an item is determined to be used beyond reasonable trial purposes, we reserve the right to refuse the return entirely and deny a refund.
Once your return is received and inspected, we will notify you by email. You will be informed whether your refund is approved or rejected.
- If approved and the item is in original condition, the refund will be issued (subject to the 12% restocking fee, unless waived).
Refunds will be applied to your original payment method within a certain number of days.
To complete your return, please contact us at sales@hitnmove.com.
⚠️ Please do not send your purchase back to the manufacturer. You must contact us first to arrange the return and refund process.
Please note that we do not provide prepaid return labels; customers are responsible for the cost of return shipping.
