About Warranty & Support
I. 30-Day Factory Warranty
All Hit N Move items are covered by a 30-day factory warranty.
If you believe your item has a genuine defect or issue, please submit a ticket through the Customer Help Desk.
To help us review the issue quickly, please include:
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Your order number
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A clear explanation of the concern
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Photos or videos showing the issue
Our team will review the information and help determine the appropriate solution.
II. Product Evaluation & Handmade Variations
Hit N Move products are handmade using real materials.
Because of this, natural characteristics may appear, including:
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Leather creases
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Grain variation
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Minor surface inconsistencies
These are normal material characteristics and are not considered defects.
If you are unsure whether something is normal, please send us clear photos or a short video. Our team will review it and clarify.
Many concerns are simply part of how genuine leather and handmade fight gear behave over time, and we’re happy to walk you through it.
III. SUVARI Model Notice
SUVARI gloves are made with 100% horse hair and are designed to recreate the traditional feel of classic fight gloves.
Because of this construction:
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You may occasionally feel small horse hairs poke through
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Initial uneven padding may be normal
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The padding will settle and conform with use
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The feel of the glove will develop over time
This construction is intentional and part of how the glove performs.
If small horse hairs appear, they can usually be gently plucked out, and the issue will be resolved.
If anything feels unusual, please submit photos or a video through the Customer Help Desk and our team will review it.
About Exchange
I. Exchange Policy
We’re happy to review exchange requests for unused items that meet our exchange conditions.
Exchange requests must be submitted through the Customer Help Desk and approved by our team before the item is sent back.
Approved exchanges are not subject to a restocking fee.
Customers are responsible for the cost of shipping the item back to us.
For international exchanges, customers are responsible for any duties or customs charges incurred when returning the item to us.
Once the returned item has been received and the exchange is approved, Hit N Move will cover any duties and customs charges when shipping the approved replacement item back to you.
II. Exchange Eligibility
To qualify for review, exchanged items must be:
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Unused
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In original condition
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With all tags still attached
Items should only be handled as needed to inspect fit, sizing, and condition.
If the item shows signs of use beyond basic inspection, the exchange may not be accepted.
III. Exchange Process
1. Submit an Exchange Request
Please submit an exchange request through the Customer Help Desk.
Include your order details, the reason for the exchange, and the exact item you would like to exchange for, including the model, size, color, and any relevant variation such as lace-up or hook-and-loop for gloves.
2. Obtain Approval
Our team will review your request and confirm whether the exchange is approved.
Please wait for approval before sending the item back so we can provide the correct return instructions.
3. Safely Return the Item
Once approved, please pack the item securely and send it back according to the instructions provided by our team.
Customers are responsible for return shipping costs.
4. Exchange Processing
Once we receive and inspect the returned item, we will ship the approved replacement as soon as possible.
About Return
I. Order Cancellation
We understand that plans can change.
If you need to cancel your order, please contact us through the Customer Help Desk as soon as possible.
If your order has not shipped yet, we will do our best to cancel it before dispatch and issue the appropriate refund.
If your order has already shipped, we may not be able to cancel it in transit, but our team will guide you through the available return or exchange options once the item has been delivered.
II. 7-Day Return Policy
1. Return Window
Hit N Move accepts return requests within 7 days of delivery.
We recommend checking your item shortly after it arrives so we can assist within the return window if anything needs attention.
2. Return Eligibility
To qualify for review, returned items must be:
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Unused
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In original condition
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With all tags still attached
Items should only be handled as needed to inspect fit, sizing, and condition.
Our team will review each return request and confirm whether the item meets the return conditions before it is sent back.
3. Return Shipping
Return shipping is the customer’s responsibility.
Hit N Move does not provide prepaid return labels for standard returns.
For international returns, customers are responsible for any duties, customs charges, or return-related fees incurred when sending the item back to us.
4. Restocking Fee
Approved returns are subject to a 12% restocking fee.
This helps cover:
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Inspection
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Repackaging
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Relabeling
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Return processing
In some cases, this fee may be waived at our discretion.
III. Return Process
1. Submit a Return Request
To start a return, please submit a ticket through the Customer Help Desk.
This allows our team to properly review your request and provide the correct return instructions.
Please wait for approval before sending anything back, as items returned without approval may not be accepted.
2. Obtain Approval
Our support team will review your request and confirm whether the return is approved.
This step helps ensure your item meets the return conditions and prevents unnecessary shipping or delays.
3. Safely Return the Item
Once your return is approved, please pack the item securely and send it back according to the instructions provided by our team.
We recommend using a trackable shipping service so the return can be monitored until it reaches us.
4. Inspection & Refund Decision
Once your return is received, our team will inspect the item.
If the item meets the return conditions, your refund will be issued to the original payment method, minus any applicable fees.
If the item does not meet the return conditions after inspection, our team will contact you with the next steps. Any return shipping costs may be the customer’s responsibility.
About Refund
I. Refund Processing
Once a returned item has been received, inspected, and approved, the refund will be issued to the original payment method.
Refunds are processed after any applicable deductions, including restocking fees, shipping costs, duties, customs charges, or other return-related costs where applicable.
II. Refund Details
Order Cancellation
If an order is successfully cancelled before shipment, a refund will be issued to the original payment method.
Approved Returns
For approved returns, the refund will be issued to the original payment method, minus the 12% restocking fee and any applicable costs.
Original shipping fees are non-refundable.
Rejected Returns
If the returned item does not meet the required conditions after inspection, the return may not be approved.
In this case, our team will contact you with the next steps. Any shipping costs to return the item back to the customer may be the customer’s responsibility.
International Refused Shipments
A shipment may be treated as refused if it is:
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Declined at delivery
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Not accepted from the carrier, including DHL, FedEx, or another delivery provider
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Left unclaimed and returned to us
If this happens without an approved support ticket before delivery, the shipment may be treated as an unauthorized international return.
Refused or unclaimed international shipments can create significant return shipping, duties, customs charges, and handling costs.
Where these costs apply, a minimum $120 USD may be deducted from any eligible refund to help recover those charges.
Customer Protection
If there is any issue with your order, please contact us before refusing delivery or sending anything back.
This allows our team to assist you properly, provide the correct instructions, and help avoid unnecessary shipping, duties, or handling costs.
If a genuine issue is confirmed, such as a defect or shipping error, Hit N Move will work with you to resolve it appropriately.
