Return & Refund Policy

Our return policy covers 7 days from the day of delivery of the product. After 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition, and in the original packaging.

Restocking Fee & Return Conditions
  • 12% restocking fee applies to all returns. However Management may, at its sole discretion, waive this fee on a case-by-case basis, but this is not promised or guaranteed.
  • For equal exchanges (same product, different size or variation), NO restocking fee will apply.
This policy was established to prevent misuse of our products for short-term contests or events with the intent to return afterward.
⚠️ If an item is determined to be used beyond reasonable trial purposes, we reserve the right to refuse the return entirely and deny a refund.
Once your return is received and inspected, we will notify you by email. You will be informed whether your refund is approved or rejected.
  • If approved and the item is in original condition, the refund will be issued (subject to the 12% restocking fee, unless waived).
Refunds will be applied to your original payment method within a certain number of days.

To complete your return, please contact us at sales@hitnmove.com.
⚠️ Please do not send your purchase back to the manufacturer. You must contact us first to arrange the return and refund process.
Please note that we do not provide prepaid return labels; customers are responsible for the cost of return shipping.

Frequently Asked Questions (FAQs)

Are returns free

Returns aren’t free — a 12% restocking fee applies to all approved returns. Items must be unused and in original condition. If you’d prefer to exchange your item instead of returning it, we’ll waive the fee entirely. To begin, visit our Help Center and create an Order Inquiry.

Return date

You have 7 days from delivery to request a return. All items must be unused and in their original condition. If something comes up, we may approve an exception. Prefer an exchange? We’ll waive the 12% restocking fee when you choose that option. Start an Order Inquiry in our Help Center to get started.

US returns

Yes — as long as the item is unused and in its original condition, you can return it within 7 days. A 12% restocking fee applies to returns, but if you choose an exchange, that fee is waived. Visit the Help Center and create an Order Inquiry to confirm your return or exchange.

International returns

Yes — we accept international returns for unused items within 7 days of delivery. Returns include a 12% restocking fee, but if you’d like to exchange your item, that fee is waived. To start, open an Order Inquiry in our Help Center, and we’ll walk you through the process.

Is there a return fee?

Yes — all returns have a 12% restocking fee and items must be unused and in original condition. If you’d rather exchange the item for something else, we’ll waive that fee. Go to the Help Center and submit an Order Inquiry to confirm your return or exchange.

Can I return a used Item

No — we can only accept returns for unused items in their original packaging. All returns are inspected upon arrival. If your item has been used, it won’t qualify for a return or exchange. Submit an Order Inquiry through the Help Center for guidance.

Can i still return after 7 days

Our standard return window is 7 days upon delivery, but if your item is unused, we may approve an exception to 10 days. You can also opt for an exchange and we’ll waive the 12% fee. Visit the Help Center and open an Order Inquiry to request approval.

Do you offer exchanges?

Yes — exchanges are available for unused items in their original condition. Head to the Help Center and create an Order Inquiry so our team can help with your exchange.

I haven’t received my refund yet?

Refunds take up to 7 business days after your return has been approved and inspected. If it’s been longer than 7 days, submit an Order Inquiry in the Help Center for an update.

What happens if my return is rejected?

If a product comes back used, worn, or outside our return terms, it won’t qualify for a refund or exchange. If you’d still like the item returned to you, we can absolutely do that — you’ll just need to cover the shipping label. If not, we won’t be able to send it back. To double-check before sending anything, reach out through the Help Center with an Order Inquiry and our team will review it with you first.

How do I know if my return has been received?

You can track your return using the FedEx tracking number from your shipment. Once received and inspected, we’ll send an email confirming your refund approval or your exchange tracking number. If you haven’t heard back, please open an Order Inquiry in the Help Center.

How can I track international shipments?

You’ll receive a FedEx tracking number once your order ships. You can use it to follow your shipment’s progress. Need help? Submit an Order Inquiry in the Help Center and our team will assist.

My order was returned to the sender — what happens now?

Once we receive the package, we’ll inspect it to confirm it’s unused and in its original condition. We can then either ship a replacement or process a refund (minus the 12% restocking fee). If you choose an exchange, we’ll waive that fee. Open an Order Inquiry in the Help Center to confirm how you’d like to proceed.

Can I return a gift?

Yes — as long as it’s unused and in original condition. For exchanges, the new item must be shipped to the original delivery address. We’ll waive the 12% restocking fee for exchanges. Start an Order Inquiry in the Help Center to get started.

Can I exchange for a different product instead of the same item?

Absolutely. The item must be unused and in its original condition. If the new product costs more, you’ll cover the difference; if it’s less, we’ll refund the balance. Create an Order Inquiry in the Help Center and we’ll arrange it.

How long does it take to process a refund?

Refunds are typically completed within 7 business days after your return is received and confirmed unused. If it’s been longer than expected, submit an Order Inquiry in the Help Center and we’ll look into it for you.