Return & Refund Policy

Our return policy lasts 7 days from the date of delivery. After 7 days, we cannot offer a refund or exchange.

To be eligible for a return, items must be unused, in original condition, and in the original packaging.

Restocking Fees & Return Conditions

Domestic Orders

  • Returns: 12% restocking fee

  • Exchanges: No restocking fee

International Orders

  • Returns: 12% restocking fee

  • Exchanges: 12% restocking fee

Management may, at its sole discretion, waive this fee on a case-by-case basis. This is not guaranteed

This policy exists to prevent misuse of products for short-term contests, events, or training with intent to return.

⚠️ If an item is determined to be used beyond reasonable trial purposes, we reserve the right to refuse the return entirely.

Inspection & Refund Decisions

Once your return is received and inspected:

  • You will be notified whether your refund is approved or rejected

  • If approved, refunds are issued to the original payment method (minus applicable restocking fees)

⚠️ If a refund is rejected, the customer is responsible for return shipping back to them.

How to Start a Return

To initiate a return or exchange, create a support ticket at:
 👉 Customer Help Desk

⚠️ Do not email us directly and do not send items back without authorization.
 Returns sent without approval may be refused.

Shipping Responsibility

  • We do not provide prepaid return labels

  • Customers are responsible for return shipping to us only

  • If a return or refund is rejected, the customer is responsible for shipping the item back to them

  • Do not send purchases back to the manufacturer

 

Frequently Asked Questions (FAQs)

Are returns free

No. Returns are not free. A 12% restocking fee applies to all approved returns. Items must be unused and in original condition.

For exchanges:

  • Domestic orders: No restocking fee
  • International orders: 12% restocking fee applies

To begin, create a support ticket in our Help Center.

Return date

You have 7 days from delivery to request a return or exchange.

All items must be unused and in original condition.

Exceptions are not guaranteed and are approved at management’s discretion only.

Start by submitting a support ticket in the Help Center.

International returns

Yes. We accept international returns within 7 days of delivery for unused items.

  • Returns: 12% restocking fee
  • Exchanges: 12% restocking fee

Customers are responsible for return shipping to us. Create a support ticket in the Help Center to begin.

Is there a return fee?

Yes. A 12% restocking fee applies to all approved returns.

  • Domestic exchanges: No fee
  • International exchanges: 12% fee

Items must be unused and in original condition. Submit a support ticket to proceed.

Can i still return after 7 days

Our standard return window is 7 days from delivery.

In limited cases, exceptions may be granted for unused items in original condition, subject to review and approval.

If you believe your situation qualifies, submit a support ticket in the Help Center and our team will review your request. Approval is not guaranteed, and all standard fees and conditions still apply.

Do you offer exchanges?

Yes. Exchanges are available for unused items in original condition.

  • Domestic exchanges: No restocking fee
  • International exchanges: 12% restocking fee

Submit a support ticket in the Help Center to arrange an exchange.

My order was returned to the sender — what happens now?

Once we receive the item, it will be inspected.

  • If approved, we can issue a refund (minus applicable restocking fees) or ship an exchange
  • If the return is rejected, the customer is responsible for shipping the item back to them

Open a support ticket in the Help Center to confirm next steps.

Can I return a gift?

Yes, provided the item is unused and in original condition and the request is made within 7 days of delivery.

  • Refunds are issued to the original payment method
  • Exchanges must ship to the original delivery address

All standard fees apply. Start by creating a support ticket in the Help Center.

Can I exchange for a different product instead of the same item?

Yes. Items must be unused and in original condition.

  • If the new item costs more, you pay the difference
  • If it costs less, the balance is refunded
  • Restocking fees follow domestic vs international exchange rules

Create a support ticket in the Help Center to arrange the exchange.